If you come across the QuickBooks error message stating Company file is missing or cannot be located, it usually indicates that the company file has become corrupted. This error can be caused by various factors. In this thorough article, you will find the different causes and troubleshooting methods to fix QuickBooks company file is missing or cannot be found error.
Causes of the Company File Not Found Error
The original company file was deleted from its primary location.
The company file was moved from its original folder.
The company file has an incorrect file extension (other than .qbw).
Resolutions for QuickBooks Company File Missing Error
Resolution 1: Verify Network Connectivity
Press the Windows key and R simultaneously to open the Run window.
Type 'cmd' and press Enter to open the command prompt.
In the cmd, Enter the command 'ipconfig/all'.
After that, proceed by hitting the Enter key.
Take note of each server name that appears.
Type 'ping' followed by the server name and press Enter.
If there is packet loss, it indicates connectivity issues that need to be resolved. You can try diagnosing the internet connection and resetting the router if necessary.
If there is no packet loss, proceed to the next fix.
Resolution 2: Manual Search for the Company File
Click on the Start menu.
In the Search field, type the file extension followed by an asterisk (*).
For example, type '.qba' for an accountant's copy file or '.qby' for an accountant's change file.
Search the directory for files with the specified extension.
Once you locate the company file, right-click it.
Select the "Open File Location" option.
The file should be located in the QuickBooks folder and not in any other location.
Resolution 3: Accessing Specific Files Using the Appropriate Method
Steps to access a backup file:
Click on the File menu in QuickBooks.
Choose the "Open or Restore Company" option.
Select the "Restore a Backup File" option.
Click Next.
Browse for the backup file with the .qbb extension and open it.
Steps to open the Company file:
Go to the File menu in QuickBooks.
Select the "Open or Restore Company" option.
Choose the company file and click Next.
Steps to access an Accountant Transfer Copy File:
Select the "Open or Restore a Company File" option in the File menu.
Choose the "Convert an Accountant's Copy Transfer File" option.
Click Next.
The accountant transfer copy file has the .qbx extension.
Select the file and click Next.
You may also read: Move Lists and Balances From QuickBooks Online to QuickBooks Desktop
We hope that the troubleshooting methods provided in this article help you resolve the QuickBooks "Company file is missing or cannot be found" error. If you need additional assistance or further information, please reach out to our helpline at 1-800-761-1787.
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