Are you facing repeated interruptions due to Error Code 15101 while working in QuickBooks? This article offers viable solutions to rectify the Error.
QuickBooks error 15101 may pop up on your computer screen during or after a payroll or software upgrade. QuickBooks error 15101 informs the user that QuickBooks has failed to update, preventing you from performing other operations. Some of the most common causes behind this Error are incorrect internet settings and issue related to the corrupt digital signature certificate.
What causes QuickBooks Update Error 15101?
QuickBooks Update Error 15101 may show up as a result of the various factors mentioned below:
An expired or corrupt digital signature certificate
Problems related to Internet settings
Internet Explorer is not set as the default browser.
Update process being hampered by some third-party applications.
Firewall or security software obstructing the connection of the QuickBooks with the servers.
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Troubleshooting QuickBooks Update Error 15101
There are various methods to resolve the QuickBooks Update Error 15101. Follow the methods mentioned below to fix this error code.
Method 1: Run 'Reboot.bat' File
First of all, you need to close the QuickBooks Desktop application.
Right-click the QuickBooks icon & select the 'Properties' option followed by Open File Location.
Locate and right-click the 'Reboot.bat' file.
Choose the 'Run as Administrator’ option after right-clicking the file.
The command prompt windows will pop up while scrolling through the QuickBooks files.
Make sure not to exit the command prompt window manually.
Once the 'Reboot.bat' file is done repairing the QuickBooks services, it will close.
Finally, open QuickBooks Desktop and attempt to run payroll once again.
If the solution mentioned above did not help you fix QuickBooks desktop update error 15101, you might proceed to the next solution.
Method 2: Check Internet Explorer settings
Press the 'Win + R' keys simultaneously, type 'INETCPL.CPl' in the Run dialog box, and select the 'OK' tab.
Select 'General tab' and click on 'delete' and choose temporary internet files and website files.
Heading forward, you need to go for the 'delete' tab.
Now select the 'connections' tab and navigate to 'LAN settings.'
Subsequently, select 'detect settings' and press the 'ok' tab.
You now have to head to the advanced tab, scroll down to the security section, and check if TLS 1.2 is checked and TLS 1.0 and TLS 1.1 are unchecked.
Method 3: Set Internet Explorer as your Default Internet Browser
To set Internet Explorer as your default browser, follow the steps mentioned below:
Open Internet Explorer and click on the Gear icon from the top right corner of the browser.
From there, click on Internet Options.
Move to ‘Programs’ tab and click on ‘Make Default.’
In the last, click on ‘OK’ to save the changes.
Method 4: Check Windows Firewall settings
Select 'Settings' from the Windows icon.
In the Find a Setting search box, type 'Firewall.'
When the 'Windows Firewall' window appears, select 'Allow an App or Feature Through Windows Firewall.'
Select the 'Change Settings' option in the Allowed Apps window.
Select (Check-mark) the boxes for any apps on your computer that you wish to be able to communicate via the Internet without being blocked by the Firewall.
Additionally, select the 'Private and Public' checkbox to specify whether you want secure networks to be able to communicate or also public and non-secure networks.
To close the Windows Firewall window, click 'OK' then 'Close.'
If this walkway doesn't resolve the QuickBooks Error Code 15101, try installing the digital signature certificate (walkthrough provided in the following method).
Method 5: Installing the digital signature certificate
To download and Install digital signature certificates, follow the steps given below:
Look for the 'QBW32.exe' file from the 'windows search' option,
Right-click on 'QBW32.exe' and click on 'properties.'
Select the 'digital signature' tab and ensure that you have selected 'Intuit Inc.' from the list of signatures.
You must choose now 'view certificate' in the digital signature 'details' window.
Choose 'install certificate' from the 'certificate’ window.
Choose 'next.'
Now, select on 'finish' tab
Restart your system and open QuickBooks software.
Verify if Error Code 15101 got resolved.
Method 6: Use the Safe Mode to Reinstall QuickBooks
Installing and launching QuickBooks in safe mode shall make sure that any other application in the background is not providing a hindrance to QuickBooks' functioning. This will ensure a smooth installation procedure and will also reveal whether Error Code 15101 is caused by another application while running in Normal Mode. To reinstall the software using Safe Mode, implement the steps offered below:
Get the QuickBooks Doctor File Tool and install it.
Select 'open the tools hub' followed by Company File Issues.
Choose the 'Run QBFD' option now.
Select 'proceed' after selecting the relevant corporate file.
Log in with your QuickBooks account and password.
Click on the 'Next' button.
Wait for the procedure to finish. After you've finished processing your company file, restart QuickBooks to see if the problem has been repaired.
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Final Words!
We expect that the steps mentioned in this article might assist in tackling the QuickBooks error code 15101. However, if the issue persists, again and again, get in contact with our QuickBooks support team.
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