When downloading or installing the most recent QuickBooks software updates, the QuickBooks Error 15221 may show up on the screen and halt the entire update process. The most common reason behind the QuickBooks error code 15221 is an erroneous Internet Explorer setting. It typically happens when the QuickBooks Desktop tries to validate every file downloaded by the digital signature. This article will thoroughly handle this technical snag and will ensure that this error won't arise again and obstruct your work in the future. So, to avoid missing out on any important points, be sure to read this article through to the end.
Factors that lead to the QuickBooks Error Code 15221
Given below are the chief causes that provoke the Error code 15221 in QuickBooks. So it becomes mandatory to get rid of these causes in order to fix the error.
• Internet Explorer is unable to register the digital signature.
• Installation of new update files may be obstructed by the Firewall or some antivirus software installed on your system.
• You may be using an outdated version of Internet Explorer.
Viable Methods to Troubleshoot the QuickBooks Error Code 15221
This section contains the effective manual methods that can help you get rid of the Error code 15221. Make sure to implement each method in a proper sequence. Skipping any step would make the entire method ineffective. So make sure not to miss out on any of the steps.
Method 1: Perform a QuickBooks Clean Install
You are required to uninstall the QuickBooks software and make sure there that no QuickBooks-related file or folder remains in your system. For this purpose, you may use the Clean Install tool or manually uninstall the software through the Control Panel.
Follow the steps below to uninstall and reinstall the QuickBooks Desktop software manually.
• Initially, access the 'Control Panel' from the 'start' menu.
• Once opened, head to the 'Programs and Features' tab.
• From the list of programs, choose 'QuickBooks' and hit on 'uninstall/change.'
• Hit on 'uninstall' to commence the un-installation.
• Afterward, visit the QuickBooks folder and either delete the folder or rename it. This action shall prevent the QuickBooks software from accessing this folder the next time it installs on your system.
• Later, reinstall the QuickBooks software again into the system. For this purpose, you require the product and license keys.
• Once the process is done, reboot your system.
• Launch the QuickBooks Desktop software to check if the error got resolved.
Method 2: Include QuickBooks and Intuit to the list of Trusted Sites in Internet Explorer
• Initially, launch 'Internet Explorer.' You may access it from the 'start' menu. As an alternative, hit on the 'start' menu and search for 'Explorer,' followed by double-clicking on the 'Internet Explorer' icon.
• Once opened, hit on the 'Tools' menu, followed by moving to the 'Internet Options' tab.
• Now, head to the 'Security' tab and choose the 'Trusted Sites' option.
• Hit on the 'Sites' icon and follow up by adding the following websites:
• QuickBooks.com
• 'Intuit.com' ( for the US version) or 'intuit.ca' (for the Canadian version)
• Ensure to make a check on Require server verification (https:) for all sites in this zone
• Now, shut all the active windows.
• Hit on the 'Apply' button and then choose 'OK.'
Method 3: Update the QuickBooks Desktop software
• Initially, launch the QuickBooks Desktop.
• Afterward, head to the 'Help' menu, followed by choosing the 'Update QuickBooks Desktop' option.
• Then, opt for the 'Update Now' option.
• Thereafter, pick 'Get Updates.'
• It may take some time to update the QuickBooks Desktop software, depending on the speed of your internet connectivity.
• Finally, hit on 'Close.'
Method 4: Install a digital signature certificate
• Initially, make an exit from the QuickBooks Desktop software.
• Subsequently, head to ‘C:\Program Files(x86)\Intuit\QuickBooks’
• Herein, you are required to search for the 'QBW32.exe' file.
• Upon finding it, right-click on it and choose 'Properties.'
• Hit on the 'Digital Signature' tab and ensure that 'Intuit Inc.' is chosen in the list.
• Subsequently, hit on 'Details.'
• In the 'Digital Signature details' window, choose the 'View Certificate' option.
• Then, in the Certificate window, you are required to hit on the 'Install Certificate' option.
• Hit on 'Next.'
• Finally, hit on 'Finish.'
• Restart the PC and then launch the QuickBooks software again.
• Now, attempt to download the Update once again and check if the error code 15221 got fixed.
Method 5: Disable the Firewall and Network Protection
This Error code 15221 may also arise because the Firewall or some security software might be blocking the download process. As such, it is recommended to disable them for the period you install the updates and later on enable them again.
• In the inception, right-click on the 'Start' button.
• Choose 'Settings.'
• Hit on 'Update & Security.'
• On the left pane, opt for the 'Windows Security' tab and choose 'Open Windows Security.'
• Under the Windows Security window, choose 'Firewall and Network Protection.'
• Hit on 'Domain,''Private,' and 'Public Network' one by one and subsequently turn off the Firewall with all types of networks.
• Now, try installing the updates. If all goes well, update the QuickBooks software and then re-enable the Firewall and Network protection.
Wrapping Up!
Hopefully, the troubleshooting solutions mentioned in this article should be sufficient to fix the QuickBooks Error code 15221. If you need any assistance on the issue or are facing some technical difficulties while performing the steps enumerated in this article, then you may reach out to our certified professionals through the helpline number or via the Live chat option accessible on the website itself.
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