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How Fix Outlook is missing in send forms preferences in QuickBooks?

Are you unable to find Outlooks in send forms preferences of QuickBooks? If yes, then you are at the right place. Just go through this article till the very end to fix this issue.


QuickBooks offers Outlook, webmail, and QuickBooks own email as email choices. However, you may not find all three alternatives for the same version because it provides different options for different editions. In particular cases, Outlook might be missing while sending form preferences in QuickBooks. However, you need not worry as we have solutions to all your QuickBooks-related problems. In this article, we shall familiarize you with the various causes that lead to the ‘outlook is missing in QuickBooks desktop’ issue and the methods for rectifying the same.



Factors that lead to 'Outlook is missing in Send Forms Preferences' in QuickBooks.


Numerous causes may lead to this error related to missing Outlooks. These include:


  • QuickBooks desktop version does not support the Outlook version.

  • Using out-to-date QuickBooks version.

  • Outlook profile not created.

  • Outlook is not set as the default email.

  • Outlook has not been installed.

Methods to fix Outlook send form preferences in QuickBooks

There are several walkways to fix the issues related to missing Outlook in send forms preferences in QuickBooks Perform the methods elucidated below and check if the technical snag gets resolved.



Method 1: Uninstall and reinstall Office and QuickBooks

  • Uninstall QuickBooks Desktop.


  • Remove 'Microsoft Office.'

  • Reinstall 'Microsoft Office.'

  • Reinstall QuickBooks through the QuickBooks Install Diagnostic Tool.


Method 2: Inspect whether QuickBooks is compatible with Outlook

  • First, go to the 'Help' menu in Outlook and pick 'Microsoft Office Outlook.'

  • Then, to install the version of Outlook, 'Verify' the version information and the build number, and then check the version of Outlook for easy sending and setting up the email.

  • After that, you may check your QuickBooks ribbons to see what version of Outlook you have.

  • Check the Outlook version that corresponds to the QuickBooks Desktop version.



Method 3: Set Outlook as your Default Email Program




For Outlook Email 2010/2013:

  • Set Outlook as the default option

  • First, go to the 'File' Tab, and then to 'Options.'

  • Go to the 'Startup settings' tab and click the 'Make Outlook’ the default program for email, contacts, and calendars' checkbox.


For Outlook 2007 and earlier versions:

  • Select 'Tools,' then 'Options.'

  • Select the 'Other' tab.

  • Select the 'Make Outlook the default program for email' checkbox under the 'General' options.

  • If you have numerous QuickBooks profiles, you can choose which one to use every time you start Outlook. If a profile isn't set as default, QuickBooks won't see it. Select a profile and tick the set as default box.


Method 4: Set Internet Explorer's default email plan.

  • Proceed ahead to the 'Tools' option in the, I.E. browser.

  • Go to 'Internet Options' after that.

  • Choose the 'Program tab.’

  • Follow the instructions for your Internet Explorer version.


For Internet Explorer 9.0, 8.0, and 7.0 versions

  • Click 'set programs' at the bottom of the window.

  • You need to choose the option labeled 'set your default programs' from the drop-down menu.

  • Select your email applications.

  • After selecting 'set this program as a default, click OK.''

  • Choose the option 'Set program access and computer defaults.'

  • Choose 'Microsoft Windows.'

  • Select 'Use my current Microsoft email application' from the drop-down arrow.

  • Click 'OK.'



For Internet Explorer 6.0

  • Close and reopen Internet Explorer

  • Select 'Tools.'

  • Navigate to 'Internet options.'

  • Choose the 'Programs' tab.

  • In internet programs, select 'Outlook as the Email program.' Click 'OK.'

  • Choose the 'Edit' menu and then go to 'Preferences.'

  • Choose to Send Forms and click the 'My Preferences' tab.




  • In the Send email using section, then Sign into your email.



Method 5: Change the settings of the Mail Profile

To change the settings of the mail profile, follow the directions provided below:

  • Close the QuickBooks Desktop program.

  • Open the Control Panel from the 'Start' menu.

  • From the results screen, select 'Mail.'

  • After that, choose the 'Show Profile' option.

  • Select 'Outlook' and then the option to 'Always show this Profile.'


  • It aids in the setup of the QuickBooks outlook profile.



Method 6: Modify the 'WIN.INI file.


The WIN.INI file is a Windows system file that includes several email-related settings. You can edit the file and check if the error related to missing Outlook got resolved in QuickBooks Follow the procedure given below:


  • Press the Windows key to show up the 'Search' bar.

  • Type in 'C: Windows' and press 'Enter.'

  • Select the 'WIN.INI' file with the right mouse button.

  • Next, select the option to copy the file. You can even select the file and press the ‘Ctrl + C' keys together to copy.

  • Make a backup of this file in a different location by pasting the file using the 'Ctrl + V' short key.

  • Return to the 'C: Windows' folder and open the 'WIN.INI' file after separating this file.

  • After that, the file displays various types of headings. Choose [EMAIL] as an example.

  • You hide the [Mail] section and then add it at the end of the file with the wording below.

  • If the [Mail] section is there, but the text below is not under that section, please add it.

o [EMAIL]

o MAPI=1

o MAPIX=1

  • Save and close the file after you've finished changing it.

  • Access QuickBooks Desktop again.

  • Select the 'preferences' option from the 'Edit' menu, then email form preferences.

  • Check to see whether the problem got resolved.


If the procedure mentioned above was unsuccessful in resolving the problem, re-edit the 'WIN.INI' and remove the inserted content.



Method 7: Repair Outlook


One of the primary reasons behind the issue might be an incomplete installation of QuickBooks Desktop software. In this context, it becomes necessary that you repair the software by conforming to the steps provided below:

  • Open the 'Control Panel' from the Start Menu.

  • From the 'Control Panel,' repair 'Outlook.'

  • Select the 'Programs and Features.'

  • If you have the 'standalone Outlook' version installed, right-click it and choose 'Modify.' Select the 'Microsoft Office Suite' option if you don't want to install Office.

  • Then from the option labeled asking you about how you would like to fix the Office application', choose 'Online Repair.' The 'Quick Repair' option is also available. However, it is preferable to go for the 'Online repair' option as it will permanently resolve the problem.

  • If your Outlook application is an MSI, choose 'Change your installation' and select the 'Repair' option.

  • Proceed ahead by selecting the 'Continue' option.


Use Office Uninstall Support Tool


  • First, go to the official Intuit website and download the 'Office Uninstall Support Tool.'

  • Then, under the 'downloads' directory, launch the 'SetupProd OffScrub.exe' file.

  • After that, choose 'Outlook' to remove it entirely from your computer.

  • After that, you must restart your computer to complete the installation.

  • Finally, reinstall the 'Microsoft Office suite' or 'Outlook' from scratch.

  • Verify whether the problem got rooted out. There's no reason to get annoyed if it still bothers you. Jump to the following method.



Winding Up!


We believe that this article helped you resolve the Error' Outlook is missing in QuickBooks Desktop Send Forms Preferences.' For an easy understanding of all the methods, we tried to elucidate the same in an easy-to-understand stepwise manner. If you face any adversity while performing any methods, contact our QuickBooks Technical Support Team. Our experts are eager to offer you any QuickBooks-related assistance.


Addressing your queries constitutes the primary motive of our organization. We ensure excellence by offering you unbeatable support.

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